HIRE TERMS AND CONDITIONS
We are Wren Ark ltd, a company registered in England and Wales under company number 12318058 and have our registered office at Unit 19,Tin Lid Industrial Estate, Brampton Road, Buckden, St Neots Cambridgeshire, PE19 5UJ, (“we” or “us”).
If you need to contact us, please email hello@wrenark.com
These are the terms and conditions on which we supply products to you and on which you use our website (wrenark.com) (“website”). Before you submit your order with us, please carefully read these terms.
These terms and conditions were last updated in July 2022. We may update these terms and conditions from time to time, so please check back regularly to ensure you have the most current version.
If we have to contact you, we will do so by telephone or by the email address or postal address you provided to us in your order.
ACCEPTANCE OF CONTRACT
When you order on our website or where you agree to the terms of an order via email, and these terms have been attached, you are agreeing to these terms and conditions. If you do not agree to these terms and conditions, please do not proceed to make a purchase from us or continue to use our website.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Until this time, there is no legally binding relationship between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
If we cannot accept your order, we will inform you of this and will not charge you for the item you have attempted to hire. This might be because the items out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the item or because we are unable to meet a delivery deadline you have specified.
We do not accept orders outside of the UK. Our website is solely for the promotion of our products in the UK.
OUR PRODUCTS SERVICES
We provide luxury tableware and décor for hire to our customers, at the prices specified on our website.
Any items you hire from us remain our property at all times.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
COLLECTION AND DELIVERY OF PRODUCTS
Deliveries and collections can be arranged 24 hours a day, excluding bank holidays, Christmas Day, Boxing Day and New years’ Day. All items will be delivered clean and ready to use.
Where you have opted for a delivery, it is essential that the address you provide us with is correct and up to date, and that someone is at the venue to receive the items. Failure to do so may result in a delay in your delivery, or the item not being delivered at all. You will not receive a refund in these circumstances.
The costs of delivery will be displayed to you on the quote we provide to you. Please note, you will be charged a delivery fee for every unique delivery date. If you have multiple items being delivered on the same date you will only be charged this fee once (unless we tell you otherwise).
We are not be responsible for delivery delays outside of our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract.
For orders arrange to be collected from our premises, you assume all responsibility for the items from the moment of collection, until they are returned to us.
We will request ID when you collect items directly from us.
In the event that your items are required for re-hire, we may collect hired items after midnight following your event taking place. This is because we will need to undertake a quick turnaround clean and dispatch. We may do this without prior notification to you.
If you have placed flowers within containers, we will remove these and leave them at the venue. We may not remove floral decorations which are strapped or taped to products, as this may destroy the arrangement.
Where there are any issues or queries regarding an order, you must notify us of this immediately.
It is your responsibility to ensure all hired items are re-packed in the same manner in which they were received, and moved to a location near the loading entrance of the venue. Any damage or lost packaging will be charged for. If items are damaged in transit because they have note been repacked correctly, this will be deducted from your security deposit.
RENTAL PERIOD, CHARGES AND LATE FEES
The rental period commences from when you (or a third party nominated by you) receive your items and shall continue until the items are dropped off or picked up by us. The period for rental will be confirmed at the time of placing your order. Our typical rental period is 3 days, which includes delivery the day before the event, and pick up or return the day following the event. In certain circumstances, we deliver and collect on the same day. Where this is the case, we will confirm this to you.
Our charges for the hire are as displayed on our website and confirmed at the time of ordering. We only accept BACS or CHAPS transfer as forms of payment.
We will charge a non-refundable deposit of 50% of the total value of the order to secure your hired items. This deposit is not able to be transferred to other items. The balance of your order is due 30 days before the event date. If your booking is made less than 30 days before the event date, the full sum will be due when booking.
We require confirmation of final numbers of items needed 4 weeks before the event date.
If the items are unduly dirty when returned, we will charge £100 as a cleaning cost. If any items are damaged or missing, you must notify us as soon as possible. We will charge for these items at full replacement cost. This cost will be taken from your deposit, and you will be invoiced for any excess.
Your security deposit will otherwise be returned to you upon return of the items. We reserve the right to charge late fees for items not returned on time. Such late fees will be the same as the initial hire cost quoted to you.
INSURANCE AND LIABILITY
We do not provide insurance for the items you hire. It is entirely at your discretion as to whether you wish to take out insurance to cover you against damage and/or theft.
It is your responsibility to ensure that any third parties involved in your event are aware of these terms and the requirement to take care of our items.
Our liability under these terms is limited to direct and foreseeable loss only. We do not accept any indirect, consequential or special loss, including but not limited to loss of profit, loss of revenue, loss of sales, loss of opportunity or loss of goodwill.
Nothing in these terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or any other head of loss that cannot be excluded or limited by law.
OTHER IMPORTANT TERMS
We may transfer these terms and conditions to someone else. We may transfer our rights and obligations under these terms to another organisation.
Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms and conditions, and any non-contractual obligations arising hereunder, are governed by English law and the English courts shall have jurisdiction to hear disputes in relation thereto. If you are a consumer resident in Scotland or Northern Ireland, you may also bring legal action in that country.
HIRE TERMS AND CONDITIONS
We are Wren Ark ltd, a company registered in England and Wales under company number 12318058 and have our registered office at Unit 19,Tin Lid Industrial Estate, Brampton Road, Buckden, St Neots Cambridgeshire, PE19 5UJ, (“we” or “us”).
If you need to contact us, please email hello@wrenark.com
These are the terms and conditions on which we supply products to you and on which you use our website (wrenark.com) (“website”). Before you submit your order with us, please carefully read these terms.
These terms and conditions were last updated in July 2022. We may update these terms and conditions from time to time, so please check back regularly to ensure you have the most current version.
If we have to contact you, we will do so by telephone or by the email address or postal address you provided to us in your order.
ACCEPTANCE OF CONTRACT
When you order on our website or where you agree to the terms of an order via email, and these terms have been attached, you are agreeing to these terms and conditions. If you do not agree to these terms and conditions, please do not proceed to make a purchase from us or continue to use our website.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Until this time, there is no legally binding relationship between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
If we cannot accept your order, we will inform you of this and will not charge you for the item you have attempted to hire. This might be because the items out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the item or because we are unable to meet a delivery deadline you have specified.
We do not accept orders outside of the UK. Our website is solely for the promotion of our products in the UK.
OUR PRODUCTS SERVICES
We provide luxury tableware and décor for hire to our customers, at the prices specified on our website.
Any items you hire from us remain our property at all times.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
COLLECTION AND DELIVERY OF PRODUCTS
Deliveries and collections can be arranged 24 hours a day, excluding bank holidays, Christmas Day, Boxing Day and New years’ Day. All items will be delivered clean and ready to use.
Where you have opted for a delivery, it is essential that the address you provide us with is correct and up to date, and that someone is at the venue to receive the items. Failure to do so may result in a delay in your delivery, or the item not being delivered at all. You will not receive a refund in these circumstances.
The costs of delivery will be displayed to you on the quote we provide to you. Please note, you will be charged a delivery fee for every unique delivery date. If you have multiple items being delivered on the same date you will only be charged this fee once (unless we tell you otherwise).
We are not be responsible for delivery delays outside of our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract.
For orders arrange to be collected from our premises, you assume all responsibility for the items from the moment of collection, until they are returned to us.
We will request ID when you collect items directly from us.
In the event that your items are required for re-hire, we may collect hired items after midnight following your event taking place. This is because we will need to undertake a quick turnaround clean and dispatch. We may do this without prior notification to you.
If you have placed flowers within containers, we will remove these and leave them at the venue. We may not remove floral decorations which are strapped or taped to products, as this may destroy the arrangement.
Where there are any issues or queries regarding an order, you must notify us of this immediately.
It is your responsibility to ensure all hired items are re-packed in the same manner in which they were received, and moved to a location near the loading entrance of the venue. Any damage or lost packaging will be charged for. If items are damaged in transit because they have note been repacked correctly, this will be deducted from your security deposit.
RENTAL PERIOD, CHARGES AND LATE FEES
The rental period commences from when you (or a third party nominated by you) receive your items and shall continue until the items are dropped off or picked up by us. The period for rental will be confirmed at the time of placing your order. Our typical rental period is 3 days, which includes delivery the day before the event, and pick up or return the day following the event. In certain circumstances, we deliver and collect on the same day. Where this is the case, we will confirm this to you.
Our charges for the hire are as displayed on our website and confirmed at the time of ordering. We only accept BACS or CHAPS transfer as forms of payment.
We will charge a non-refundable deposit of 50% of the total value of the order to secure your hired items. This deposit is not able to be transferred to other items. The balance of your order is due 30 days before the event date. If your booking is made less than 30 days before the event date, the full sum will be due when booking.
We require confirmation of final numbers of items needed 4 weeks before the event date.
If the items are unduly dirty when returned, we will charge £100 as a cleaning cost. If any items are damaged or missing, you must notify us as soon as possible. We will charge for these items at full replacement cost. This cost will be taken from your deposit, and you will be invoiced for any excess.
Your security deposit will otherwise be returned to you upon return of the items. We reserve the right to charge late fees for items not returned on time. Such late fees will be the same as the initial hire cost quoted to you.
INSURANCE AND LIABILITY
We do not provide insurance for the items you hire. It is entirely at your discretion as to whether you wish to take out insurance to cover you against damage and/or theft.
It is your responsibility to ensure that any third parties involved in your event are aware of these terms and the requirement to take care of our items.
Our liability under these terms is limited to direct and foreseeable loss only. We do not accept any indirect, consequential or special loss, including but not limited to loss of profit, loss of revenue, loss of sales, loss of opportunity or loss of goodwill.
Nothing in these terms is intended to exclude or limit liability for death or personal injury caused by negligence, fraud or any other head of loss that cannot be excluded or limited by law.
OTHER IMPORTANT TERMS
We may transfer these terms and conditions to someone else. We may transfer our rights and obligations under these terms to another organisation.
Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms and conditions, and any non-contractual obligations arising hereunder, are governed by English law and the English courts shall have jurisdiction to hear disputes in relation thereto. If you are a consumer resident in Scotland or Northern Ireland, you may also bring legal action in that country.
